Terms & Conditions

B&L Cleaning Service

Last Updated on Sept. 03, 2023
 

By scheduling a one time or recurring service with B&L Cleaning Service, you are agreeing to the following terms and conditions and providing authorization to charge your credit card:
 

B&L Cleaning Service Promises to Provide Quality Service by:

Providing a professional cleaning service that is bonded and insured.
 

100% Satisfaction Guarantee – Upon completion of the cleaning, we will do a walk through to make sure everything is to your satisfaction. If you’re not present upon completion, we will give you a phone call and do a facetime (provided your carrier allows this feature) walk through or take before and after photos and send them to you. If you are dissatisfied with a portion of your cleaning, let us know during the walk through, so we can make on the spot corrections.
 

In Order to Provide You with the Best Possible Service; Please…
 

Make your home accessible.

By providing access into your home, whether you leave the property unlocked, providing a key/access code, family/friend, or other method of choice.  If we are not able to access your property, we will follow “Lockout” procedures. If we have to wait for someone to come and let us in, you will still be charged for that time which will take away from the time cleaning.  
 

Turn off alarm systems. 

If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions!

Additionally, you agree to hold harmless and/or release from liability B&L Cleaning Service from any and all liability relating to any failure of the alarm or not arming the alarm properly.

Allow full access to the home. Our crew perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our crew to clean certain areas first or to clean in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule additional time. Any additional time accrued by our team will be charged at our current hourly rate.
 

Have your home picked up and ready to be cleaned. 

Hourly charges may be incurred if cleaning crews require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home.

We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage.  If our staff does not feel safe in a home or environment they will leave or we will remove them.

PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning. 

PAYMENTS

We require a credit/debit card to be placed on file to process payments once the service is completed. Once the quote is approved and services are scheduled, you will receive a text message to request card information. If you decline to place your information on file, services will not be rendered unless another form of payment has been agreed upon.

CANCELATIONS

If you cancel within 24 hours of your scheduled appointment, you will be charged the full amount of your quoted service, since we will not be able to schedule another client in your place. If the cancelation is within 48 hours or more, you will be charged 25% of your quoted agreement.

RESCHEDULING 

If you need to reschedule your cleaning, please contact us immediately! If you reschedule within 24 hours of your scheduled appointment, you will be charged a 50% rescheduling fee instead of the cancelation fee of the quoted agreement. If you reschedule within 48 hours or greater, there will be a $75 rescheduling fee. You will only be able to reschedule one time per quote agreement. Once the cleaning has been rescheduled, you cannot reschedule or cancel. If you need to cancel the rescheduled appointment, you will be charged the full amount of the quoted agreement.

LOCKOUT

Our cleaning hours are from 8:00am to 5:00pm. If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested but ask not to be sent away during our working hours. We will make every attempt to contact you to gain access to the property up to a half hour past the scheduled start time.

WEATHER, HOLIDAYS, WEEKENDS

For all company-initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible. If you still want your cleaning done on the holiday, you will be charged at the weekend/holiday rate. Saturdays and Sundays are reserved upon request for cleanings that need to be completed on an emergency basis. These cleanings will be charged according to our weekend/holiday rates. 

BREAKAGE AND DAMAGE POLICY

If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability B&L Cleaning Service and/or any of its employees responsible for any damage or breakage to any article or component.

 We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.

Damage must be reported to our office staff by phone or email within 2 business days of service or B&L Cleaning Service may not be held liable.

B&L Cleaning Service cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Other Information from B&L Cleaning Service

To meet your needs and to ensure your satisfaction, B&L Cleaning Service reserves the option to reevaluate rates at any time.  B&L Cleaning Service will provide you with a 30-day notice of any rate increase.
 

Due to exposed liability, we cannot care for pets, plants, or children.

PICTURES OF BEFORE AND AFTER WORK

We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. See our website before and after for examples. If you do not want pictures taken of work areas in your home, please notify us when you schedule your cleaning.

Complete customer service evaluations 

Customer feedback is crucial in helping us offer the highest quality of service to all of our clients. Customer service surveys are sent after each cleaning by email or text.
 

ENJOY YOUR SERVICE!